Hand Crafted Products

designed to enrich everyday life 

 

 

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FAQ

Privacy Policy

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

 

 

Shipping 

We ship via USPS within 7 business days, but often ship faster! Custom orders (orders with custom text or design) take 2-3 weeks to create before shipping. Please note that we are not responsible for domestic or International shipping times or postal issues. If there is a problem with a shipping service we will help to the best of our ability.

 

Return and Exchange

We strive to provide a detailed description of our items, and are happy to answer any pre - sale questions.

If for any reason you are unhappy with your order, please contact us within 5 working days of you receiving the package, and we will do our best to resolve the problem quickly.

Please understand, that we don't issue refunds for personalized items.

If you receive your item damaged due to shipping, please contact us within 5 working days of receiving the package and we will arrange for a speedy exchange of the item.  

We want you to love your purchase, so please don't hesitate to contact us if you have questions or concerns.

 

Wholesale and Large Orders

Please contact us via the contact form and we would love to give you more information about our Wholesale program or offer you a special quote on your large order.

 

 

If you have any other questions, please feel free to contact us through our contact form.